Montgomery Independent School District

S.T.E.P.S

Steps to Eliminate Problem Situations

The steps 1-4 shown below are the quickest and best methods for reaching satisfactory solutions. Please use them should you ever encounter a situation in Montgomery ISD which is a concern to you.

Montgomery ISD is committed to addressing concerns in a respectful, solution-focused manner. Board Policy FNG outlines the process for community members to bring forward complaints or concerns.

Before filing a formal complaint, individuals are encouraged to work directly with the appropriate administrator to seek a resolution. To support this process, please follow these steps when seeking a remedy for an issue or concern:

1. Identify the Appropriate Staff Member
   Begin by contacting the staff member most directly involved with the issue. Many concerns can be resolved at the classroom or campus level.
2. Contact the Campus or Department Administrator
   If the issue is not resolved, contact the principal or department supervisor. They can provide further clarification, support, or solutions.
3. Reach Out to District Administration
   For unresolved matters at the campus or department level, contact the appropriate district-level administrator for additional review.
4. Submit a Formal Complaint (If Needed)
   If the concern is still unresolved after all prior steps, you may file a formal complaint using the FNG (Local) procedures. Forms and information are available through the district’s administrative offices or website.

Our goal is to partner with families and community members to resolve concerns efficiently and respectfully, at the level closest to the issue whenever possible.

After following the steps outlined above, if your concern or complaint has not been resolved, complete the appropriate formal grievance document below.

Parent/Student Grievance Level 1(opens PDF document)

Community/Public Grievance Level 1

DISTRICT REPRESENTATIVES DESIGNATED TO COORDINATE COMPLIANCE WITH LEGAL REQUIREMENTS CONCERNING:

ADA/Section 504 of the Rehabilitation Act

For concerns regarding discrimination on the basis of disability contact:
Executive Director of Specialized Learning
Kerri Clark
936-276-2460
[email protected]

504/Dyslexia Services Coordinator
Alayna Siemonsma
936-276-2460
[email protected]

MISD District Office
20774 Eva Street
Montgomery, TX 77356

Dyslexia

For concerns regarding dyslexia contact:
504/Dyslexia Services Coordinator
Alayna Siemonsma
936-276-2460
[email protected]

MISD District Office
20774 Eva Street
Montgomery, TX 77356

Title I, Parent Involvement Coordinator, Liason for Homeless Children/Youth

For concerns regarding Title I, Parent Involvement, or Homeless contact:
Assistant Superintendent of Student Services and Innovation
Amy Busby
936-276-2000
[email protected]

Director of Community Services
Courtney Dyer
936-276-2160
[email protected]

MISD District Office
20774 Eva Street
Montgomery, TX 77356

Title IX of the Education Amendments of 1972

For concerns regarding discrimination on the basis of sex, including sexual harassment or gender-based harassment contact:
Assistant Superintendent of Human Resources
Denise Miner
936-276-2000
[email protected]

MISD District Office
20774 Eva Street
Montgomery, TX 77356

District Phone Numbers